Car Servicing and Repairs Guarantee

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Every Express Auto Inspections service or repair comes with our guarantee. When you book with EAI, you book peace of mind.

So you know exactly what we mean by this – and that we aren’t messing around – here is a breakdown of exactly what we promise.

guarantee

Our Guarantee

Our parts and labour are both part of the EAI guarantee.

This means that we take responsibility for any parts that are supplied and fitted by EAI that prove faulty within the warranty period.

This also means that any parts damaged by our own error will be replaced, and any resultant issues rectified, within the guarantee period at no cost to you.

Is your car still covered? See the guarantee periods below

Our restrictions

We are dedicated to providing our customers with the highest standard of service – but there are some things that are beyond our control.

EAI does not cover parts that we don’t supply ourselves. Although we welcome customers who have their own parts ready to go, we cannot be held accountable for any faults or further servicing required in the event that these parts fail.

We also are unable to guarantee any parts that have been removed or tampered with after their original fitting by an EAI mechanic.

In addition, our warrantee does not extend to damage caused to a vehicle by driver misuse, a collision, or participation in competition, timed or closed circuit events.

Our process

If you have encountered a problem with your vehicle after a service with EAI, don’t hesitate to contact us. Give us a call or send us an email, and we will come to you.

One of our qualified mechanics can meet you at any location and find out exactly what is wrong.  Once we understand the problem, we will make repairing the issue our number one priority.

And remember…

If you do encounter a problem, contact us first. EAI cannot reimburse you for repairs done elsewhere if we have not seen the problem first hand and given approval for the rectifications to be completed by a third party.

EAI guarantee

Our parts and workmanship guarantee is valid for the below distance or time periods – whichever is sooner. Where a ditance value is not listed, only the time period applies.

 

  • Brake Repairs

    Pipes and Muffler (excluding engine backfire damage)

    Catalytic Converters

    Headers and Extractors

    Headers and Extractors (LPG vehicles)

    General Servicing

    Flush Services

    EFI Services

    Clutch and Drivetrain

    Hydraulic Struts and Shock Absorbers

    Gas Struts and Shock Absorbers

    LPG Conversions (excluding engine backfire damage)

    All other servicing and repairs (unless otherwise specified)

  • 20 000km / 1 year

    2 years

    1 year

    2 years

    1 year

    10 000km / 6 months

    10 000km / 6 months

    10 000km / 6 months

    10 000km / 6 months

    20 000km / 1 year

    40 000km / 1 year

    50 000km / 2 years

    6 000km / 3 months

Call 1300 288 646 to arrange a same-day service or repair.